Returns & Exchanges Policy

Autel Robotics offers a 30-day return window for all drones and accessories, provided they are in original packaging and remain in like-new condition. We are committed to ensuring your aerial technology meets your professional expectations.

Return Process

• 1.
  Initiate Return Request

  Contact our support team or log into your account to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Prepare Your Shipment

  Securely pack the device, including all original accessories, manuals, and batteries, ensuring the RMA number is clearly marked on the exterior.

• 3.
  Ship to Autel Robotics

  Send your package using a trackable shipping service to our designated service center for inspection and verification.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition and flight logs, your refund or exchange will be processed within 7-10 business days.